Returns & Exchanges: Our Policy
At M.Cohen customer satisfaction is our highest priority. Our items are always handmade with the highest quality materials, and with intricate attention to detail. If any of the items in your order are incorrect or defective in any way, please contact us at 323.782.0600 for an exchange within 14 days of the date of receipt, provided:
- The item is unworn and in its original condition, and
- The original Packing Slip/invoice is included with the return.
Please note the order error or specific defects. Items must be securely packed, and packages must be shipped back to us using a traceable method such as UPS or Fed-Ex. Please be sure to keep the Return Tracking Number. For your protection, items should be insured for their full value.
Only merchandise received by us can be processed for exchange.
If you are exchanging an item due to a error made by M.Cohen, we will pay the shipping cost to send a replacement item to you.
M.Cohen items are handmade in our Los Angeles boutique once ordered, we do not keep items in stock. Due to this rare and personal nature of our art, we do not process refunds.