Returns and Exchanges
At M.Cohen, customer satisfaction is our highest priority. All our pieces are hand-crafted with the most unique and authentic materials, devoting attention to details and maximum quality.
For questions and exchange, please contact us directly at + 1 323 782 0600 or e-mail us at firstname.lastname@example.org.
All exchanges must be processed within 14 days of the original purchase. Pieces must be unworn and with its complete original packing and including its receipt.
Please make note of the error or specific defects, and include your name and address for reference. Items must be securely packed, and packages must be shipped back to us using a trackable method (such as UPS or Fed-Ex). Please be sure to keep the Return Tracking Number for your protection, items should be insured for their full value.
Only merchandise received by us can be processed for exchange or store credit.
If you are exchanging an item due to an error made by M.Cohen, shipping costs will be covered by us.
M.Cohen items are handcrafted in our studio in Los Angeles. All sales are final.M. Cohen does not offer refunds. Returns are valid within 14 days of purchase and can be used for exchanges or store credit. A valid receipt must be present at the time of exchange. M.Cohen will not exchange or credit any returned purchase that is deemed worn or damaged. M. Cohen will provide a replacement for any defective merchandise that is returned within 180 days of purchase with a valid receipt present.
Import Duties & Taxes
If you are outside the US, your country’s customs might charge an import fee. A quick web search will probably help you find out if this is applicable in your country. To get an estimate, we recommend contacting your customs offices directly.
We offer lifetime warranty covering repairs or replacements including related costs. That means whatever happens to your necklace, ring, bracelet or accessories we will fix it for you